Our Service Team
We can design any type of maintenance schedule to meet customers needs. From pre-planned monthly, quarterly, and annual maintenance visits to ad hoc and compliance only visits. We can build bespoke service agreements around the specific site in question, therefore tailoring our offer to meet local needs, predominantly. This approach often helps us to add value to customers in that they are not oversold a solution that doesn’t meet their direct needs. Our engineering team is situated remotely across the UK to help us offer a rapid response to any urgent customer requirements.
Craig Costall
Sales director
At SURE Solutions we offer tailored Maintenance packages designed to meet our clients specific needs. We believe bespoke preventive Maintenance not only helps maximise the system life cycle, reliability and performance but also helps reduce energy costs.
In addition to our Maintenance packages, we are also able to offer overhaul and repair to all makes of screw and reciprocating compressors, system retrofits and remote system monitoring.
Our Maintenance packages include,
- Support and technical assistance 24 hours a day, 365 days a year
- Detailed inspection visits
- Condition based monitoring
- Plant dilapidation reports
- Life cycle cost analysis
- KPI Reporting
- Critical spares inventory
Peder Pedersen
Service manager
My role at SURE Solutions is Service Manger. As Service Manager I am customer facing, point of contact for our service & maintenance customers, a role that is made easier due to the calibre of the team around me. I am tasked with supporting customers with all of their refrigeration needs, supplying quotations for everything from the supply only of materials to reactive and planned repair works as well as providing service and maintenance proposals.
I also support our team of highly skilled engineers and assist on the tools when and where necessary. Having worked as an industrial refrigeration service and maintenance engineer for over 25 years, this allows me to understand the requirements of customers and our engineers, an understanding that is essential to resolving problems in a safe, timely and efficient manner.
Natalie Randles
service coordinator
Managing service for the engineering team enables us to support our accreditations and certifications across the team. We have worked hard to maintain documentation and control as the team and business have grown so that the level of service we provide is consistently high to all customers with little or no variation.
Sarah Tremarco
service coordinator
Managing service for the engineering team enables us to support our accreditations and certifications across the team. We have worked hard to maintain documentation and control as the team and business have grown so that the level of service we provide is consistently high to all customers with little or no variation.
