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QUALITY MANAGEMENT

SURE Solutions is absolutely committed to an operating philosophy based on openness in communication, integrity in serving our customers, fairness and concern for our employees and our responsibility to the communities within which we operate or may affect. Our goal is to use our experience to deliver quality, innovative, energy conscious systems.  Our vision is to be the refrigeration service provider of choice, employer of choice and neighbour of choice.

We set out the following principles:

OUR PEOPLE

With a commitment to equality in employment opportunity, progression and rewards, embracing wholeheartedly the welfare and interests of our employees, we hope that employee engagement and satisfaction will be secure for the years to come.  We will:

  1. Create and nurture success through honesty and integrity;
  2. Share the success of the company;
  3. Empower and grow our team through training and communication;
  4. Provide a safe, happy and secure work environment.
  5. Deliver quality and innovation.

OUR CUSTOMERS

Our customer service approach is based on honesty and trust, warmth, friendliness, helpfulness and positivity.  We understand that the future servicing of a refrigeration system is critical to our customers’ businesses and their overheads.  We offer to work with clients to bring a maintenance regime that is cost-effective and guarantees the integrity of their asset for many years.  Therefore, customer needs are utmost and represent the highest priority within our business. We will:

  1. Proactively seek out and define our clients’ needs individually, carefully and responsively;
  2. Always provide energy conscious, value-for-money solutions;
  3. Address all requests realistically and in a timely way;
  4. Always communicate in the way individual clients would like us to.

OUR COMMUNITY & ENVIRONMENT

We want to support the communities within which we operate – and we work with our local Community Action group to enact our aims. We believe in the practice of social responsibility and encourage similar behavior in our employees and suppliers. We support the conservation of the physical environment by offering our customers advice on legislative changes and ensuring that their refrigeration equipment on site complies with current and environmental legislation, particularly with a focus on F gas.

OUR QUALITY

We want to achieve competitive excellence and provide our customers with products and services designed, supplied and maintained to meet or exceed their expectations by:

  1. Complying with all customer, statutory and regulatory requirements;
  2. Enabling employees to achieve business and professional goals;
  3. Continually improving our processes via our QMS.

Beginning with a clear definition of our customers’ expectations, we work to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavour to build a robust and world class business.