SURE Solutions is absolutely committed to an operating philosophy based on openness in communication, integrity in serving our customers, fairness and concern for our employees and our responsibility to the communities within which we operate or may affect. Our goal is to use our experience to deliver quality, innovative, energy conscious systems. Our vision is to be the refrigeration service provider of choice, employer of choice and neighbour of choice.
We set out the following principles:
With a commitment to equality in employment opportunity, progression and rewards, embracing wholeheartedly the welfare and interests of our employees, we hope that employee engagement and satisfaction will be secure for the years to come. We will:
Our customer service approach is based on honesty and trust, warmth, friendliness, helpfulness and positivity. We understand that the future servicing of a refrigeration system is critical to our customers’ businesses and their overheads. We offer to work with clients to bring a maintenance regime that is cost-effective and guarantees the integrity of their asset for many years. Therefore, customer needs are utmost and represent the highest priority within our business. We will:
OUR COMMUNITY & ENVIRONMENT
We want to support the communities within which we operate – and we work with our local Community Action group to enact our aims. We believe in the practice of social responsibility and encourage similar behavior in our employees and suppliers. We support the conservation of the physical environment by offering our customers advice on legislative changes and ensuring that their refrigeration equipment on site complies with current and environmental legislation, particularly with a focus on F gas.
We want to achieve competitive excellence and provide our customers with products and services designed, supplied and maintained to meet or exceed their expectations by:
Beginning with a clear definition of our customers’ expectations, we work to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavour to build a robust and world class business.