SERVICE ADMINISTRATOR

We’re expanding our team and are looking for a Service Administrator to join us on a full-time, permanent basis due to a period of consistent business growth.

SURE Solutions is a rapidly growing and multi-award winning Engineering organisation and, since starting business seven years ago, is now a team of 50 with ongoing growth. We are looking for a motivated service coordinator to support the next stages of our expansion.

Working from our office in Birkenhead (CH41 9HT), we’re looking to recruit a driven and ambitious individual with excellent communication skills and a desire to grow with the business working closely with some of the largest national and global companies and organisations.

Working closely with the Service Co-ordinator and the Office team to undertake all administrative duties and other tasks required to ensure the smooth running of SURE Solutions. To be the first line of response to customers in the case of reactive works.

RESPONSIBILITIES

• To be the first line response to customers in the case of reactive works
• Liaise with company staff, customers, suppliers, engineers & accounts
• Deal with customer enquiries promptly and efficiently
• Assist customers with general or job specific enquiries
• Schedule Engineer Visits
• Respond reactively to call out requests from customers
• To be commercially aware of customer value and cost when allocating engineers to sites
• Collate Engineers paperwork and expenses, ensuring a smooth flow of information to Accounts
• General Office duties
• Direct Engineers to jobs
• Schedule Planned Maintenances
• Schedule staff holidays and sickness
• Respond to telephone, email & online enquiries
• Report on performance of service internally and externally as required
• Assist with any other duties/duties of other colleagues as required during busy periods and/or staff absences

BENEFITS

• Bonus Scheme
• Matched Pension Scheme
• Mobile and Laptop
• Life Insurance
• Optional Private Medical Insurance
• Flexibility to Buy/Sell Holidays
• Employee Assistance Program
• Vehicle Salary Sacrifice Scheme
• Continuous investment in training & development

HOW TO APPLY

Office number – 0151 668 0525

To apply for this position, please email your CV to [email protected] or click here to apply through indeed.